o’neill was in excruciating pain — her lumbar ribs had fractured, a side-effect of the osteoporosis caused by the chemotherapy.
so she was medicated to unconsciousness before being lifted onto a gurney and driven by ambulance to st. john hospice. she did not regain consciousness again before she was given the life-ending medication, bodrug said, so the transfer robbed her of her final hours with her parents, siblings and friends.
“instead of having a goodbye, where she could just say goodbye to friends and family, she had to get heavily medicated to withstand the pain of just getting to the appointment,” her cousin said.
especially upsetting was when o’neill arrived at the hospice, the gurney barely fit into the room where the procedure was to be performed, leading to an awkward scene of paramedics and nurses pivoting the gurney a fraction at a time.
bodrug said o’neill received exceptional care from the doctors and nurses in st. paul’s palliative care ward and her frustration is solely with providence’s policy.
shaf hussain, a spokesperson for providence, said the agency cannot comment on specific cases but “when there are such issues that patients or families have, we work with them, take in all feedback to learn from the experiences and try to improve processes to ensure transfers occur in a timely and safe manner.”