el malmi said services were already being restricted to those deemed to be at highest risk, including parents experiencing poverty, homelessness, social isolation, mental illness and other challenges. some public health nurses now do a significant number of their home visits in shelters.
“we are seeing more and more families with complex needs without an increase in budgeting,” said louise gilbert, a family health specialist with ottawa public health. “it is not sustainable.”
jessica kiala poses for a photo with her daughter deborah at their home in ottawa tuesday. jessica is a young single mom – a refugee from angola – who has received support from ottawa public health’s healthy babies, healthy children program which is having difficulty keeping up with demand.
tony caldwell
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postmedia
public health nurses often contact clients while they are still in hospital after giving birth, even earlier. but the wait for a first home visit is now longer than program officials would like it to be. home visits through the program used to take place within days of a new baby’s birth. now families are waiting three to four weeks or more.
nor can program staff offer support for as long as they used to, el malmi said. previously, families were in the program for at least six months. now, because of staffing challenges, they are given four or five months.
“we can’t reach the same number of families and we are working with them for a shorter period of time,” she said.
those in the program often describe it as a game-changer. “once in a while a client writes to tell me their nurse was an angel and they don’t know what they would have done without her,” gilbert said.