most of the duty-free stores found at land borders between canada and the u.s. are independently owned, canadian-run and family-run businesses, said barbara barrett, executive director of the
frontier duty free association, an industry association.
she said duty-free stores across the country have seen business fall precipitously.
“we’re seeing pandemic-level traffic,” barrett said. “canadians are quite consciously not travelling over the border into the states.”
bissonnette said his business was down about 30 per cent in july, compared to last year. duty-free shops are typically a seasonal business, with high sales during the summer that support slower winter months.
“they make hay in the summer, and then they store it for the winter,” barrett said.
for bissonnette, the collapse in business has meant hiring fewer staff and cutting opening hours down to eight a day from the usual 12.
“when summertime comes around, usually we would hire a few more bodies at both stores, but we didn’t do that this year,” he said.
bissonnette also took a second job as a mortgage broker to help keep his businesses afloat, after struggling through extended border closures during the pandemic.